We do not currently offer pickup, though this is something we are continually looking into. We previously offered it, but we encountered major glitches with the system and had to discontinue it. We hope to find a solution soon!

Our warehouse is open on weekdays, and closed on weekends and federal holidays. We generally ship orders within 1 business day, though it may sometimes take longer. We're currently a team of just one person – when we say "we," we mean the Royal We!

This depends on the shipping method. Standard shipping is generally delivered by UPS. Economy shipping uses a combination of UPS and USPS, with the post office providing the last mile delivery to your door.

If an item arrives broken, spoiled, or otherwise faulty then we want to make it right. Send a photo showing the issue to support@londonteamerchant.com, and we can either send you a replacement or issue a full refund of the item.

If you are not completely satisfied with your purchase, then you may return the item to us within 30 days of receipt for a full refund of the item(s), less any shipping charges. Please note that all returned items should beunopened and in the original packaging with any enclosed documentation. We will issue a full refund once we receive the return, excluding the original shipping charge. Read our full refund policy for more information.

Gift cards can be redeemed at the checkout. Enter the code into the box labeled "Gift card or discount code," and the amount of the gift card will be applied to the sale. If there are still funds left on the gift card then be sure to keep the code so that you can apply it to your next order.

You can access it at any time through the rewards widget. From our website, click the "Rewards" button in the bottom left corner of the screen. Sign in using your email address.

Open the rewards widget and sign in. Click "Ways to Redeem" and then choose any available reward. You can also choose "Order Discount" to convert stars to a dollar discount. You can get $1 off for every 100 stars.