Shop Policies & FAQs

You'll find answers to some of our most frequently asked questions below. If you can't find what you're looking for then please contact us at support@londonteamerchant.com.

    • Do you offer pickup?
      • Yes we do offer pickup. We will ask you to contact us via email or phone to set up a specific time as warehouse hours can fluctuate and we want to make sure we don't miss you. 
    • When will my package ship?
      • Our warehouse is open on weekdays, and closed on weekends and federal holidays. We generally ship orders within 1 business day, though it may sometimes take longer. We're currently a team of just one person – when we say "we," we mean the Royal We!
    • Who will deliver my order?
      • Shipping is provided with USPS. You do have the option to upgrade from economy shipping to priority mail for an extra charge. 
    • How do I redeem a gift card?
      • Gift cards can be redeemed at the checkout. Enter the code into the box labeled "Gift card or discount code," and the amount of the gift card will be applied to the sale. If there are still funds left on the gift card then be sure to keep the code so that you can apply it to your next order.
    • How do I access my loyalTEA (rewards) account?
      • You can access it at any time through the rewards widget. From our website, click the "Rewards" button in the bottom left corner of the screen. Sign in using your email address.
    • How do I redeem my rewards?
      • Open the rewards widget and sign in. Click "Ways to Redeem" and then choose any available reward. You can also choose "Order Discount" to convert stars to a dollar discount. You can get $1 off for every 100 stars.

Do you offer pickup?

We do not currently offer pickup, though this is something we are continually looking into. We previously offered it, but we encountered major glitches with the system and had to discontinue it. We hope to find a solution soon!

When will my package ship?

Our warehouse is open on weekdays, and closed on weekends and federal holidays. We generally ship orders within 1 business day, though it may sometimes take longer. We're currently a team of just one person – when we say "we," we mean the Royal We!

Who will deliver my order?

This depends on the shipping method. Standard shipping is generally delivered by UPS. Economy shipping uses a combination of UPS and USPS, with the post office providing the last mile delivery to your door.

What if my order arrives damaged?

If an item arrives broken, spoiled, or otherwise faulty then we want to make it right. Send a photo showing the issue to support@londonteamerchant.com, and we can either send you a replacement or issue a full refund of the item.

What is your return policy?

If you are not completely satisfied with your purchase, then you may return the item to us within 30 days of receipt for a full refund of the item(s), less any shipping charges. Please note that all returned items should beunopened and in the original packaging with any enclosed documentation. We will issue a full refund once we receive the return, excluding the original shipping charge. Read our full refund policy for more information.

How do I redeem a gift card?

Gift cards can be redeemed at the checkout. Enter the code into the box labeled "Gift card or discount code," and the amount of the gift card will be applied to the sale. If there are still funds left on the gift card then be sure to keep the code so that you can apply it to your next order.

How do I access my loyalTEA (rewards) account?

You can access it at any time through the rewards widget. From our website, click the "Rewards" button in the bottom left corner of the screen. Sign in using your email address.

How do I redeem my rewards?

Open the rewards widget and sign in. Click "Ways to Redeem" and then choose any available reward. You can also choose "Order Discount" to convert stars to a dollar discount. You can get $1 off for every 100 stars.

Still Have Questions?

Contact Us